Retail and eCommerce - Every customer matters
ShopUp helps customers improve their business by leveraging latest technologies, innovations and trends in AI.
Our magic is to exploit all data and expert information provided by our clients in order to understand the behavioral patterns of their customers, which then we translate into actionable marketing steps.
The result is better customer insights, happier clients, basket size growth, reduced churn and bigger profit.
Over 5 years of experience in integration of IoT and online data to provide a holistic view of customer behavior.
We provide a complete range of AI products for retail: effective product recommenders, price optimization, promotion and product selection, category management, customer behaviour, LTV, churn and retention.
We build customized chatbots that can help our clients improve the speed and scale of communication with end customers at lower cost. Also various customer segments for targeting over various channels.
If you are a Retailer or eCommerce site willing to innovate and experiment with Data Science and AI.
Our experience comes from more than 20 projects delivered for various companies and organizations in Retail, for which we applied our expertise in the area of NLP, IoT, Recommenders systems, Optimizations, Image Classifications and many others.
Customer presence and activities can be observed on various channels like physical stores, online and ecommerce sites, emails, social networks and messengers.
We can guide you through the whole process and recommend different good practices in the sector. We are working with data provider partners and use Sens.ai for monitoring shopping carts behavior in stores.
The ability to integrate such data sets into one data layer is the foundation of going to the next steps using AI to improve your performance and revenue.
AI in Retail
Our experince is focused in optimizing several main areas:
– operations – in vendors interaction, store merchandising, staff optimization, etc
– product – price optimization, products selection, category management, assortment optimization, promotion recommendation
– customer experience – recommenders, chatbots, segmentations, personalized targeting, LTV, churn and retention
The input data sets can be in the format of images, texts and tabular, the more the merrier.
We believe that keeping customer happy, communicating right messages and staying relevant is the essence of achieving great results for each business.
Smart recommender systems for personalize offering
Customizable chatbot for support or just to have fun and keep customer engaged
10-15 Customers segments for personalized targeting which can be engaged via various channels depending on marketing purposes